Privacy Policy

This policy was adopted on February 21st 2022.

The type of personal information we collect

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If somebody asks to be included on our newsletter mailing list, or asks a question, we collect their full name, and email contact information.

If somebody books a holiday, we collect and process the following information:

• Name
• Email address
• Address details
• Telephone details
• We also collect height and dietary preferences

How we get the personal information and why we have it

All of the personal information we process is provided to us directly for one of the following reasons:

• To be able to contact people, including for marketing purposes.
• To be able to liaise with customers about travel information and payment prior to their holiday.
• To make sure that we have the necessary bikes and equipment in the correct size and at the correct location.
• To make sure that rooming and dietary preferences are accurately catered for.

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting us:

• by email at [email protected]
• by telephone on +44 1392 66 22 62
• by post to The Chain Gang Cycle Tours Ltd, 2 Prince Charles Close, Exmouth EX8 4RG

We collect this information by asking our customers to complete our Booking Form on our website. Some information may be collected by telephone.

We collect contact information so that we can contact people who have expressed an interest in our holidays, for marketing purposes.

We also collect contact and additional information from our customers so that we can tailor our holiday offering in line with undertakings made on our website (at https://thechaingang.co.uk) and in other literature, particularly relating to height, rooming preferences, travel arrangements, and dietary requirements.

We need to have certain information in order to make arrangements for travel and participation in our holidays, to be able to contact customers about these arrangements, and to be able to put in place the preferences that our customers have advised us about. This constitutes a legitimate interests reason for collecting and processing your information.

We also collect information about which tour, and which travel and rooming options our customers have chosen. In conjunction with acceptance of our Terms & Conditions, and payment, we have a contract justification for collecting and processing this information.

We will share the following information about our customers with our hotel suppliers:

• Name
• Rooming preference
• Dietary preference(s)

Prior to your holiday with us, we will continue to hold this information. After completion of your holiday, we will delete all information held about an individual on request:

• by email at [email protected]
• by telephone on +44 1392 66 22 62
• by post to The Chain Gang Cycle Tours Ltd, 2 Prince Charles Close, Exmouth EX8 4RG

How we store your personal information

Your information is stored on a database at 2, Prince Charles Close, Exmouth EX8 4RG. Some of this information is also stored in paper form as a printed copy of your ‘booking form’ at the same location. Basic contact information (first name, and email address) is also stored by our e-marketing partner, Campaign Monitor.

We keep contact information for as long as the details are current, unless we are asked to delete the information. If people ask us to delete contact information via the ‘Unsubscribe’ function on an e-Newsletter, our e-marketing partner, Campaign Monitor, delete the information such that we are no longer able to initiate contact via their platform. If people ask us by phone, email or post to delete the information we hold about them, all information is deleted from the database, as well as from the records held by Campaign Monitor.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at [email protected], or by telephone on +44 1392 66 22 62, or by post to The Chain Gang Cycle Tours Ltd, 2 Prince Charles Close, Exmouth EX8 4RG if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at Bernard Dugdale, The chain Gang Cycle Tours Ltd, 2 Prince Charles Close, Exmouth, United Kingdom, EX8 4RG

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: +44 303 123 1113
ICO website: https://www.ico.org.uk